Chan Chee Seng
66 Jalan Bawal
Taman Ikan
31400 Ipoh
Perak Darul Ridzuan
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The Manager
Restoran L’Organics
12 Jalan Besar
30450 Ipoh
Perak Darul Ridzuan 6 NOVEMBER 2011
Dear Sir
A Most Unpleasant Dining Experience
On Mothers’ Day, my family and I patronized your
establishment. While I was assured of excellent service during the reservation
of a table for ten, the food and service of the evening turned out to be
nothing short of a disappointment.
2. Firstly,
the food was not as advertised in the flyers. Moreover, it was poorly cooked
and insipid. The presentation was also nothing to write home about.
3. Secondly,
the service was extremely poor. The waitresses who served us were haughty and
rude. To top it off, they were slow and careless while serving us.
4. Thirdly,
the condition of your restaurant was deplorable. The glasses were stained with
mysterious smudges while some of the plates were chipped. The elders in my
family, including my mother, almost slipped on the greasy floor which were
scattered with litter. It also did not help that there was an inordinate number
of flies trying to settle on our food while we were eating.
5. Fourthly,
the customers were noisy and rowdy. Although we understood that yours was a
non-smoking establishment, we were appalled to see some customers lighting up
while we were eating. What made it worse was the fact that none of your staff
made an effort to stop them from smoking.
6. Fifthly,
we were overcharged. The price of the Mothers’ Day dinner was RM30 per person
as stated in your promotional flyer. However, we were told that it was RM 45
per person instead when the bill came.
7. Lastly,
the kitchen was untidy in its appearance, to say the least. As I was making my
way towards the washroom, I noticed that there were kitchen helpers with
uncovered hair. In fact, the only kitchen staff who wore a hat was the chef,
but even then, his apron was stained with dark blotches.
8. Without
a doubt, your establishment offered the worst dining experience for the ten of
us. It is hoped that you, as the manager, will take the appropriate action to
rectify the shortcomings which I have listed above.
Thank you.
Yours truly
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(CHAN CHEE SENG)
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